IRIS consulting RESILIENT FRONTLINE is a personal skills development program designed to promote ones ability to remain focused, on-task and in problem solving mode in the face of workplace challenges like change, pressure and uncertainty.

The course is specifically designed for frontline workers who on a daily basis encounter emotional resistance from customers and other team members.

Through a process of retrospective learning participants will master the art of…

• Identifying negative thinking and self-limiting responses;
• Developing mental strength to navigate their way through life’s challenges;
• Successfully managing anxiety and performance pressure;
• Overcoming barriers that get in the way of building solid relationships;
• Realistic optimism; and
• Identifying with the strengths of authentic happiness.

The delivery model of this program is adaptable and can be modified to work within the training schedule of your organisation.