|
Resilient Frontline |
|
IRIS consulting RESILIENT FRONTLINE is a personal skills development program designed to promote ones ability to remain focused, on-task and in problem solving mode in the face of workplace challenges like change, pressure and uncertainty. The course is specifically designed for frontline workers who on a daily basis encounter emotional resistance from customers and other team members. Through a process of retrospective learning participants will master the art of… ¨ Identifying negative thinking and self-limiting responses; ¨ Developing mental strength to navigate their way through life’s challenges; ¨ Successfully managing anxiety and performance pressure; ¨ Overcoming barriers that get in the way of building solid relationships; ¨ Realistic optimism; and ¨ Identifying with the strengths of authentic happiness. The delivery model of this program is adaptable and can be modified to work within the training schedule of your organisation. |
|
Suite 23 Level 2 International House 104 Bathurst Street (cnr Pitt Street) Sydney NSW 2000
PO Box 1295 Darlinghrust NSW 2010 Australia |
|
To contact us: |
|
Phone: +61 (0)2 9283 6983 Fax: +61 (0)2 9267 8382 E-mail: admin@irisconsulting.com |
|
IRIS consulting
|
|
Website by ShaneWarren © IRIS Consulting 2007 |
